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Thank you for shopping with us. We value your satisfaction and aim to provide the best products and services. If you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility:

   • Refunds are eligible for products that are defective, damaged, or significantly different from the description provided.

   • Refund requests must be made within [insert number] days of receiving the product/service.

2. Process:

   • To initiate a refund, please contact our customer support at [your contact email/phone number] with your order details.

   • Upon approval of your refund request, we will notify you via email.

3. Processing Time:

   • Once approved, refunds will be processed within 5-7 working days.

   • The amount will be credited to your bank account or original method of payment, depending on your preference.

4. Non-Refundable Items:

   • Certain items may not be eligible for refunds, such as perishable goods, customized products, or digital downloads. Please refer to our product description for more details.

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Cancellations

Order and Service Cancellations:

1. Order Cancellations:

   • Orders can be cancelled before they are shipped. Please contact us immediately if you wish to cancel your order.

   • If the order has already been shipped, it will be treated as a return, and the above refund policy will apply.

2. Service Cancellations:

   • Services can be cancelled before they have been rendered. Please contact us to discuss the details.

   • For scheduled sessions, the following cancellation policy applies:

     1. Cancellation before 24 hours of session time: Full refund (100%).

     2. Cancellation before 12 hours from session time: Partial refund (75%).

     3. Cancellation within 12 hours of session time: No refund.